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SilenceCommunity.com's shop website was set up by the association loi 1901 "Le Bateau Ivre", which is the operator of this site. Any order under a product appearing in the online store's website SilenceCommunity.com requires prior consultation of these general conditions. Consequently, the consumer is fully aware that its agreement on the content of these conditions does not require the signature of this document, to the extent and the customer wants to order online the products presented as part of the store's web site.
The consumer has the ability to save or print these terms and conditions, provided that both saving and editing of this document are his sole responsibility. The consumer, prior to his order, said that the acquisition of these products is not directly related to his professional activity, their acquisition is reserved for personal use from him. As a consumer, the customer has specific rights, which would be called into question the assumption that the products or services purchased through the website would actually have a relationship with its business ; professional.
The online shop set up by the association "Le Bateau Ivre" in the website lists the following information:
- Disclaimer enabling precise identification of the association "Le Bateau Ivre"
- Presentation of the essential characteristics of the goods offered
- Indication, in Euros, the price of goods and, where appropriate, delivery charges
- Indication of payment, delivery or performance
- The existence of a right of withdrawal
- The validity of the offer or the price
- The conditions for terminating the contract when it is permanent or lasting longer than one year
- All of this information is presented in French. The consumer states have full legal capacity to engage under these terms and conditions.
These terms represent all obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions of these terms and conditions. No general or specific in documents sent or given by the consumer may be incorporated herein, since these documents are inconsistent with these conditions general ; eral.
These terms are intended to define the rights and obligations of the parties as part of the online sale of goods and services offered by the association "Le Bateau Ivre" the consumer.
This contract consists of the following contractual documents, presented in descending order: these terms, the order form. In case of conflict between the provisions contained in the documents of different ranks, the provisions of the document senior prevail.
These conditions come into force on the date of signing the purchase order. These conditions are concluded for the time necessary for the provision of goods and services purchased, until the expiry of Representations of the association "Le Bateau Ivre ".
"Double click" of the consumer on the purchase order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.
The contractual information will be confirmed towards e-mail no later than the time of delivery or at the address specified by the customer in the purchase control.
Records stored in the computer systems of the association "Le Bateau Ivre" in conditions of reasonable safety, will be considered proof of communications, orders and payments between the parties. The filing of purchase orders and invoices is made on a reliable and durable can be produced as evidence.
8-a: The association "Le Bateau Ivre" features on its website to sell products with the characteristics required to comply with Article L 111-1 of the Code of consumption, which makes it possible for the potential consumer to know before taking command of the essential characteristics of products they wish to buy.
8-b: The offers presented by the association "Le Bateau Ivre" are valid only within the limits of available stocks.
Prices are in euros and are valid as of the date of mailing of the order by the consumer. They do not include delivery fees, charged in addition, and indicated before the validation of the order. The prices include the VAT applicable on the day of the order and any change in the VAT rate will be reflected in the prices of the online store. Payment of the full price must be made when ordering. At no time, the payments can not be considered a deposit or deposits.
Set the order, the consumer has, at its option, of all the payment methods specified in the order form. The consumer provides the association "Le Bateau Ivre" it has the required permission to use the payment method chosen by him, while validating the order. the association "Le Bateau Ivre" reserves the right to suspend any order and any delivery in case of refusal to authorize payment by credit card by certified financial institution or if non-payment. the association "Le Bateau Ivre" specifically reserves the right to refuse a delivery or an order from a customer who has not fully paid or partly pre-order ; previous or with whom a payment dispute is under administration. the association "Le Bateau Ivre" has established a procedure for control checks to insure no one is using the bank details of another person without his knowledge. As part of this audit, the customer will be asked to send by fax to the association "Le Bateau Ivre" a copy of a photo ID and proof of address. The order will be confirmed after receipt and verification by us of parts sent.
order will be executed no later than within three days from the day after the consumer placed his order. In case of unavailability of the product ordered, mainly because of our suppliers, the consumer will be informed at the earliest and will be able to cancel the order. The consumer will then have the option of requesting either a refund of amounts paid within 30 days before their payment, or exchange the product.
Products are delivered to the address specified by the customer on the order form and only to mainland France. The consumer has to check the status of the packaging of the goods upon delivery and report any damage to the carrier on the delivery, and the association "Le Bateau Ivre ", within a week. The consumer may, upon request, obtain sending an invoice to the billing address and not the delivery address by validating the option provided for the purpose of the order . Regarding shipping, we work primarily with Colissimo. When we do a shipment, you will immediately receive an email informing you.
To reduce the maximum transport costs, all products of small and medium size are shipped by postal service Colissimo. In addition to being economical, this service delivers in 48 hours across France and offers the possibility of recovering the goods ordered at your local post office close to the address delivery in the absence of the original place of delivery at the presentation of the factor. Specifically, if you are absent the day of delivery, your postman will leave a card in your mailbox, allowing you to collect your parcel at your post office during the hours of opening, within 15 days. Colissimo is a very reliable service. However, it may be, as in any expedition, there may be a delay in delivery or the product gets lost. In case of late delivery from the date we've shown in the mail from, we ask you to report the delay in calling us by phone or by sending us an email . We then contacted the Post to start investigation. A Post investigation may take up to 21 days from the date of commencement of the investigation. If during this period, the product is found, it will immediately re-routed to your home (most cases). But if the product is not found after the 21 days of investigation, the Post considers the package as lost. It is only then that we can send you a replacement at our expense. If the product ordered were not available at this time, we will refund the amount of products affected by the loss of the carrier. If the product was still available, but had changed their prices on the site, we apply the new sales price, either by refunding you the difference by check or by requesting a che and that for this additional price difference. We are not responsible for the longer delivery times because of carrier, especially in case of loss of products or strike.
Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken product ...) must be indicated on the delivery form of "re and serve written", accompanied by the signature of the customer. The consumer must confirm this problem by sending the carrier within two (2) business days following the date of delivery by mail with return receipt stating such claims. The consumer must send a copy of this letter by fax or by mail to:
"Le Bateau Ivre"
Customer Service SC.com shop
26, place Saint-Jean
14-a: The consumer must make to the association "Le Bateau Ivre" on the day of delivery or later than the first business day after delivery, any claim of delivery error and / or non-conformity of goods in kind or in quality compared to the entries on the order form. Any claim made after this time will be rejected.
14-b: The formulation of this claim with the association "Le Bateau Ivre" can be made:
- primarily by phone 01 60 59 24 November Tuesday to Saturday 9am to 12pm.
- by connecting to our website in the "follow your order" "where, after entering your customer number, you can ask your question to us through the menu contact specifying the reference of the order.
14-c: Any claim not made in the rules defined above and within the time limits could not be taken into account and will release the association "Le Bateau Ivre" any responsibility towards the consumer.
14-d: a receipt of the complaint, the association "Le Bateau Ivre" will award a number of exchange of the product (s) (s) concerned and communicate by e- mail, fax or telephone to consumers. The exchange of a product can take place only after the allocation to the consumer of a number of exchange according to the approach outlined above.
14-e: In case of error of delivery or exchange any product for exchange or refund will be returned to the association "Le Bateau Ivre" as a whole and its original packaging, in Colissimo, at the following address:
"Le Bateau Ivre"
Service SC.com back shop
26, place Saint-Jean
To be accepted, any return will be reported in advance to Customer Service of the association "Le Bateau Ivre."
Shipping costs are the responsibility of the association "Le Bateau Ivre," except it would prove that the product does not match the original declaration made by the consumer in the right of return.
Accordance with Article 4 of Decree No. 78-464 of 24 March 1978, the provisions hereof may not deprive the consumer of the legal guarantee which obliges the seller to guarantee against all the consequences of defects of the thing sold. The consumer is expressly informed that the association "Le Bateau Ivre" is not necessarily the producer of the products featured in the website within the meaning of Law No. 98-389 of 19 May 1998 and relating to liability for defective products. Therefore, in case of damage to a person or property by a defective product, only the responsibility of the producer of it could be sought by the consumer, on the basis of information on the packaging of the product. The conditions and the manufacturer warranty period are shown on the relevant products. Given the frequency of renewal of the components of technical products, SilenceCommunity.com may, upon request, inform the consumer of the availability of spare parts of products offered and how to obtain them eventually.
The consumer has a period of 10 days to return, at its expense, the products do not suit him. This period starts from the date of delivery of the order of the consumer. If this deadline falls on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day. All returns must be reported prior to the Customer Service of the association "Le Bateau Ivre":
- primarily by phone 01 60 59 24 11 Tuesday to Saturday from 9am to 12
- by connecting to our website in the "follow your order" where, after entering your customer number, you can get your order number. The product should be returned to Colissimo at:
"Le Bateau Ivre"
26 place Saint-Jean
Products such as disks, CDs, cells, should not have been unsealed so that the consumer can exercise the right of withdrawal.
Electronic products such as plates, headphones, mixers, etc... remain subject to the statutory period of seven days of withdrawal.
Only products returned will be together, in their original packaging complete and intact and in perfect condition resale. Any product that has been damaged or whose original packaging has been damaged, will not be refunded or exchanged.
Right of withdrawal is without penalty, except for cost of return. Assuming the right of withdrawal, the consumer has the option of requesting either a refund of amounts paid, or exchange the product. In the case of an exchange, the re-shipment will be at the expense of the consumer.
In case of exercise of the right of withdrawal, the association "Le Bateau Ivre" will all efforts to reimburse the consumer within 15 days. However, given the technical nature of products sold, this period may be extended to 30 days, especially when the product needs a technical audit (see products to be pre-tested).
The consumer will then be refunded by a credit to his bank account (secure transaction) if paid by credit card or check in other cases.
Right to use the software of the association "Le Bateau Ivre", as well as those distributed by it, the consumer is granted a non-exclusive, personal and not transferable in accordance with the Code Intellectual Property. However, under Article L122-6-1 of the Code, the consumer has a right of reproduction only for the establishment of a backup, when it is necessary to pre ; server using the software. In any case, the software author retains ownership of his work, the consumer agrees to comply.
Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as acts of God or force majeure any compelling facts or circumstances, outside parties, unforeseeable, inevitable, beyond the control of the parties and which can not be prevent ; market for them, despite all efforts reasonably possible. The party affected by such circumstances shall notify the other within ten working days after the date on which it becomes aware. Both parties will then, within a month, unless unable due to force majeure, to examine the impact of the event and agree on the conditions under which the Executive execution of the contract will be continued. If the case of force majeure lasts longer than three months, these terms may be terminated by the aggrieved party. Explicitly, are considered as force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transportation or supplies, earthquakes earth, fire, storms, floods, lightning stop telecommunication networks or difficulties specific to telecommunication networks to external customers.
If one or more provisions of these terms are held to be invalid or declared as such under any law, regulation or as a result of a final decision of a competent jurisdiction, the remaining provisions will remain in full force and effect.
The fact that one party not to claim a breach by the other party to any of the obligations contained in these conditions does not be interpreted in the future as a waiver of the obligation in question.
In case of difficulty in interpretation between any of the titles at the head of clauses, and any of the clauses, the titles will be declared non-existent.
These terms are subject to French law. This is for the fund rules as to the rules of form. In case of dispute or claim, the consumer should first contact the association "Le Bateau Ivre" for an amicable solution. In a second step and in case of appeal, the consumer may file a claim with, through its dedicated dialog.
Information requested from the consumer is required to process the order and will be communicated to partners of the association "Le Bateau Ivre" involved in the Executive execution of this command. Consumers can write to the association "Le Bateau Ivre" whose coordinates are within the terms and conditions contained in the website, to oppose such disclosure, or exercise their rights of access, correction with respect to information concerning and contained in the files of the association "Le Bateau Ivre", as provided by the law of January 6, 1978.